Free Crisis Counseling Available

Dear WW Families,

We wanted to let you know about a resource that has become available in response to the pandemic. MassSupport Network provides free community outreach and support services to youth and adults statewide. This “Crisis Counseling Program” is a partnership between the MA Department of Health and Riverside Trauma Center and is funded by the Federal Emergency Management Administration (FEMA).

MassSupport Network’s services are free, confidential, and anonymous. Individuals of all ages and families will receive up-to-date factual information, emotional support, a variety of resources to meet both basic and higher level needs, coping strategies and more. The network has a diverse team of nine Western Mass-based outreach counselors and clinicians, solely dedicated to serving our region.

For schools, businesses and organizations, the network also offers consultations, group support, and psycho-educational presentations on a range of topics like common reactions to highly stressful events, helping children manage in hard times, stress management and others upon request. 

See attached descriptions in English and Spanish, and/or call 888-215-4920 for more information, or contact Amherst-based Outreach Counselor, Jen Matoney at 781-805-5679 (and parent of a Wildwood student).

If you need immediate assistance please, call the National Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746. For emotional support during this difficult time, you can also call the National Suicide Prevention Lifeline at 1-800-273-TALK or text the Crisis Text Line at 741741. Another excellent resource is Mass211 which offers a wide variety of support and referral services and can be reached within MA by dialing: 2-1-1.

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